Refund policy

Return & Refund Policy

At GoldX, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We generally do not accept returns or exchanges for products due to reasons such as:

Change of mind
Ordering the wrong item
No longer needing the product
Personal preference

Please review the product description, specifications, and images carefully before placing your order.

Damaged, Defective, or Incorrect Products

If you receive:

A damaged product
A defective product
An incorrect item different from what you ordered

we will gladly arrange a replacement or refund after verification.

How to Request a Return

You must contact us within 48 hours of receiving your order and provide:

Your order number
Clear photos of the product
Photos of the product packaging
A brief description of the issue

You can contact us through:

Email: goldxbath123@gmail.com
Phone / WhatsApp: +91 81467 60313

Our team will review your request and respond as quickly as possible.

Verification Process

All claims are subject to verification. GoldX reserves the right to request additional information or images before approving a return, replacement, or refund.

Refunds

If your claim is approved, we may offer one of the following, depending on the situation:

A replacement product
A full refund
A partial refund (where applicable)

Approved refunds will be processed to the original payment method within 5–10 business days after approval. Processing times may vary depending on your payment provider or bank.