Shipping policy

Shipping Policy

Last Updated: July 22, 2026

Thank you for shopping with GoldX. We are committed to delivering your orders safely and as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak seasons, promotions, or holidays, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

India: 3–7 business days
International Orders: 7–21 business days (depending on the destination and customs processing)

Please note that delivery times are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated at checkout based on:

Delivery location
Product weight and dimensions
Shipping method selected

Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Delays

While we work hard to deliver your order on time, delays may occur due to circumstances beyond our control, including:

Weather conditions
Courier service delays
Customs inspections
Public holidays
Natural disasters or other unforeseen events

GoldX is not responsible for delays caused by third-party shipping carriers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided, delivery may be delayed or unsuccessful. GoldX is not responsible for orders delivered to an incorrect address supplied by the customer.

Damaged or Lost Packages

If your package arrives damaged or you believe it has been lost in transit, please contact us within 48 hours of delivery (or the expected delivery date for lost shipments).

To help us investigate, please include:

Your order number
Clear photos of the damaged product and packaging (if applicable)
A brief description of the issue

We will work with the shipping carrier to resolve the matter as quickly as possible.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country's customs authorities. These charges are not included in the product price or shipping cost unless otherwise stated.

Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable or the address provided is incorrect, the courier may attempt redelivery or return the package. Any additional shipping charges resulting from failed delivery attempts may be the customer's responsibility.